Tutorials
Email and SMS guides for automation and testing.
MailSlurp enterprise customers benefit from service level afreements (SLAs) that guarantee uptime and support response times.
Uptime
MailSlurp is hosted on AWS and has a 99% uptime guarantee. This means that MailSlurp will be available 99% of the time. If MailSlurp is unavailable for more than 1% of the time in a given month then customers are entitled to a refund of 10% of their monthly subscription fee.
Monitoring
Uptime can be observed via the independent monitoring service hosted at status.mailslurp.com
Support response
| Priority | Category | Response time |
|---|---|---|
| P1 | Critical production bug | 1 hour |
| P2 | Degraded performance | 4 hours |
| P3 | Unexpected non-optimal behavior | 36 hours |
Escalation path is as follows:
- Open chat ticket via support widget
- Contact support via email or support form
Meaning of downtime
Downtime is when the main MailSlurp API available at api.mailslurp.com is not responsive.
