Below is a concise overview of the security topics we communicate to MailSlurp employees, contractors, and third-party partners to ensure robust protection of our systems and data.

1. Password Management

We emphasize the creation of strong, unique passphrases for all access points. Our policy includes: • Complexity Requirements: Passphrases must incorporate alphabetic, numeric, and special characters to mitigate brute-force attacks. • Rotation and Expiration: Passwords are changed periodically, and compromised credentials are immediately revoked. • Secure Storage: We advocate the use of sanctioned password managers, eschewing unencrypted notes or shared documents.

2. Phishing and Social Engineering

We train personnel to identify and handle suspicious communications: • Email Screening: Employees are instructed to scrutinize senders, check for anomalous URLs, and verify message authenticity before clicking links. • Verbal Verification: Sensitive requests (e.g., password resets, personal data requests) require multi-factor or out-of-band verification. • Simulated Campaigns: We regularly deploy controlled phishing simulations to foster vigilance and continuous learning.

3. Reporting Suspicious Activity and Incidents

Clear procedures for incident reporting are crucial: • Immediate Escalation: Staff must promptly report anomalous system behavior or questionable data access attempts. • Centralized Ticketing: Suspicions are logged in a secure incident tracking system, triggering analysis by the security operations team. • Post-Incident Reviews: We conduct retrospective assessments to refine detection and response protocols.

4. Reporting Lost or Stolen Devices

Timely reporting of hardware compromises reduces risk: • Mandatory Notification: Any device containing company data or credentials must be reported missing within a defined timeframe. • Remote Lock/Erase: We employ remote management tools to revoke access and, if necessary, sanitize devices. • Re-provisioning: Affected employees undergo a secure re-onboarding process to ensure privileged access is re-established securely.

5. Physical Security

We uphold strict physical access controls to protect sensitive infrastructure: • Badge and Biometric Controls: Restricted areas require identification badges or biometric authentication. • Visitor Logs: All visitors are registered, escorted, and monitored to prevent unauthorized entry. • Clean Desk Policy: Employees must secure devices and sensitive documents in locked storage when not in use.

6. Protecting Sensitive Information

We enforce measures to safeguard proprietary and personal data: • Data Classification: All data is categorized according to sensitivity (e.g., confidential, internal, public). • Least Privilege Principle: System privileges and data access levels are commensurate with job responsibilities. • Encryption Standards: Sensitive data is encrypted in transit and at rest, leveraging industry-standard cryptographic protocols.

7. Compliance with Relevant Laws and Regulations

Adherence to legal and regulatory frameworks forms a cornerstone of our approach: • Data Privacy Regulations: We train staff on GDPR, CCPA, and other regional requirements to ensure lawful handling of personal information. • Industry Standards: Our practices align with frameworks like ISO 27001 and SOC 2 for systematic risk management and reporting. • Policy Enforcement: Ongoing audits, policy reviews, and compliance checklists ensure consistent conformance.

8. Secure Software Development (For Developers)

Finally, we offer specialized training for software engineers: • Secure Coding Practices: We employ static and dynamic analysis tools to detect vulnerabilities (e.g., OWASP Top 10). • Threat Modeling: Developers learn to evaluate potential attack vectors early in the design phase. • Code Review Protocols: Peer reviews and security scans are mandatory before merging new features into production.

MailSlurp is committed to maintaining a rigorous security posture by empowering all personnel, contractors, and partners with ongoing education and robust security policies. This multi-faceted approach ensures that security remains a shared responsibility throughout our organization.